30-Day Return Window

You have 30 days from the date you receive your order to request a return or exchange. All returns must be pre-approved, please do not send items back without confirmation.

Eligibility Requirements

Items must be returned in the exact condition received: unworn, unused, with all original tags attached, and in the original packaging (including any free gifts that came with the order).

How to Start a Return or Exchange

Please email us at support@navalli.com with:

• Your order number
• The item(s) you wish to return or exchange

We will review your request and send you return instructions and the correct return address. Packages sent back without prior approval will not be accepted or refunded.

You can reach us anytime at support@navalli.com for any return-related questions.

Return Shipping Costs

• Returns and exchanges are free. We cover the return shipping cost on every approved return or exchange, whatever the reason: change of mind, wrong size or color, or a defective, damaged, or incorrect item.

Damaged or Incorrect Items

Please check your order immediately upon arrival. If anything is defective, damaged, or wrong, contact us right away at support@navalli.com so we can resolve it quickly.

Non-Returnable Items

We cannot accept returns on:

• Custom-made or personalized items
• Free promotional gifts or gift cards

If you’re unhappy with a personalized piece, please still get in touch at support@navalli.com we’ll do everything we can to make it right.

Exchanges

You may exchange any new and unused item within 30 days of delivery for a different style, size, or store credit. Simply contact support@navalli.com to begin the process. Once we receive your return, please allow 2–4 business days for processing. Once your exchange order has been processed, it will ship the next business day, and delivery times will follow our standard Shipping Policy. You’ll receive new order and shipping confirmation emails.

European Union – 14-Day Cooling-Off Period

If your order is shipped to an EU country, you have the legal right to cancel or return it within 14 days of receipt for any reason and without explanation. The item must be unused, in original condition with tags, and in its original packaging. Proof of purchase is required.

Refunds

As soon as we receive and inspect your return, we’ll notify you by email whether the refund has been approved. If approved, the refund will be issued to your original payment method within 7 business days. Please note that your bank or card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since we confirmed your refund and you still haven’t received it, please contact us at support@navalli.com.

Contact Information: 

Email: support@navalli.com

Store Name: NAVALLI

Address: 30 Bedford St, London, WC2E 9ED, United Kingdom