FREQUENTLY ASKED QUESTIONS
We’ve included answers to some of our more frequently asked questions below.
Not finding the answer you need? Don't worry, simply send us a message at support@navalli.com and we will get back to you as soon as possible.
ORDER & SHIPPING
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Yes, shipping is free on every order, no minimums. You’ll receive a tracking link by email as soon as your parcel ships.
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Most orders dispatch in 1–2 business days. Typical delivery windows:
United Kingdom:
• Transit time: 6 to 9 business days (Monday to Friday).
• Estimated delivery time: 7 to 11 business days.
United States:
• Transit time: 5 to 11 business days (Monday to Friday).
• Estimated delivery time: 6 to 13 business days.
Australia:
• Transit time: 5 to 9 business days (Monday to Friday).
• Estimated delivery time: 6 to 11 business days.
Canada:
• Transit time: 6 to 13 business days (Monday to Friday).
• Estimated delivery time: 7 to 15 business days.
Europe:
• Transit time: 5 to 9 business days (Monday to Friday).
• Estimated delivery time: 6 to 11 business days. -
As soon as we ship, we email your tracking link. Didn’t get it? Check spam or contact us at support@navalli.com
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If your order hasn’t shipped, we’ll update it, email support@navalli.com ASAP with your order number and the correct address.
RETURN & EXCHANGES
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Try it at home, risk-free. If it’s not a match, return within 30 days of delivery for a full refund, no questions asked.
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Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
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Email support@navalli.com with your order number. We’ll send a return label (where available) or instructions. Exchanges are processed as soon as your return is in transit.
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Refunds go to your original payment method within 7 business days after we receive and inspect your return.
PRODUCT & MATERIAL
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We use 3 types of metal for our jewellery, Stainless Steel, Titanium and Sterling Silver. The metal type is mentioned in the product description.
All pieces are nickel-free and skin-kind. -
Our plating is built to last, and if it ever fades or discolors under normal wear, it’s covered by our Lifetime Color Guarantee
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Wear daily, worry less. For best results: rinse after salt/chlorine, pat dry, store in the pouch, and avoid harsh chemicals (bleach/solvents).
LIFETIME COLOR WARRANTY
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Color loss, fading, or abnormal tarnish for the lifetime of your piece under normal wear.
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Email support@navalli.com with your order number, a clear photo, and a brief note. We’ll approve and replace the item or issue store credit.
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Loss/theft, deep scratches, intentional damage, or exposure to harsh chemicals (bleach, solvents) aren’t covered. If a style is discontinued, we’ll replace it with equivalent value.
SIZING & FIT
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Use our printable ring sizer (PDF) or measure a ring you own against our size guide. Between sizes? Size up.
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Most styles come in 16–18 in (40–45 cm) adjustable lengths; see each product page for specifics.
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Start with lightweight huggies, add a small hoop, then a tiny stud. Our pieces are hypoallergenic for comfortable, all-day wear.
ORDERS & PAYMENTS
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All major cards, PayPal, Apple Pay/Google Pay. Buy-now-pay-later options (e.g., Klarna/Clearpay) are available in select regions.
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One code per order unless otherwise stated.